At Carino, we are committed to delivering not just exquisite jewellery, but also an exceptional shopping experience. Please take a moment to review our shipping and return policies to understand how we ensure smooth delivery and hassle-free service.
Shipping Policy
Processing & Dispatch Time
- All standard (non-personalised) orders are processed and dispatched within 48 business hours from the time of order confirmation.
- Personalised or custom-made items may take longer to process due to the attention to detail and craftsmanship involved. The estimated processing time for personalised items will be communicated at the time of purchase.
- If your order includes both personalised and non-personalised items, they will be shipped separately so that you receive your non-personalised products at the earliest.
Shipping Charges
- Free Shipping is available on all domestic orders above ₹799.
- Shipping charges may apply to orders below ₹799, and will be clearly displayed at checkout.
- International orders do not qualify for free shipping. Additional duties, taxes, and shipping fees may apply depending on the destination country and will be borne by the customer.
- Please note: Shipping fees are non-refundable in the event of returns.
Tracking Your Order
- Once your order is shipped, you will receive real-time tracking updates via WhatsApp, email, and SMS.
- If you do not receive tracking details within 72 hours of placing your order, please reach out to our Customer Support team.
Partial Deliveries
- In cases where your order includes multiple item types (e.g., personalised jewellery or gold items with standard products), your order may be delivered in separate shipments.
Return, Replacement & Refund Policy
We understand that sometimes things don’t work out. Our return and exchange policy is designed to make that process as seamless as possible.
30-Day Return Policy
- We offer a 7-day no-questions-asked return policy for all unused, unworn and non-personalised items.
- The following categories are non-returnable, except in cases of defects or wrong/damaged deliveries:
- Personalised jewellery
- Perfumes and candles
- Items must be returned in their original condition, with tags, packaging, and authenticity certificates (if applicable).
How to Initiate a Return
- You can initiate a return via our official website or mobile app under the “My Orders” section.
- Alternatively, contact our Customer Support Team, who will guide you through the return process.
- Once a return request is raised, please ensure that someone is available at the pickup location and responsive to calls from our delivery partner. In case of missed pickups, the return process will need to be re-initiated, which may delay refunds or replacements.
Return Shipping & Non-Serviceable Locations
- Most pin codes are serviceable for reverse pickups.
- If your location is not eligible for reverse pickup, we may request that you return the item via an alternate courier service (e.g., India Post).
- In such cases, Carino will reimburse up to ₹99 towards shipping charges. If the actual shipping cost exceeds ₹99, the excess amount will be deducted from your refund.
Replacement & Exchange
- You may request a replacement or exchange for eligible items within the 7-day window.
- Replacements will be processed only after the original item is picked up or delivered back to us (especially applicable for gold jewellery).
- Exchange conditions and exclusions are the same as those for returns.
Refund Policy
- Refunds will be initiated only after the returned product reaches our warehouse and passes quality inspection.
- Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
Important Notes
- In case of *multiple products returned, but the reverse pickup does not include all items, we reserve the right to *deduct up to the full MRP of the missing items from the final refund.
- This also applies to promotional or free products (e.g., gifts or silver coins) included in your order.
- If you receive an empty parcel or find that a product is *missing from your shipment, you must report the issue to Customer Support within **48 hours of delivery, along with a *360° unboxing video. Failure to provide sufficient proof may result in your claim being denied.
- All returns are subject to Carino’s final quality check and discretion.
Need Help ? Contact Us ;
For any queries or assistance with your order, feel free to reach out to our Customer Support Team via:
- Email:
- Phone/WhatsApp: +91-74858 36394
- Live Chat: Available on our website during business hours
For detailed terms and legal conditions, please refer to our page.